Refund policy

The returns period is 14 days after Australia Post mark item as being delivered, after this time frame we are unable to offer you a refund or exchange. 

If an item is faulty, it needs to be posted back to Bubbles Creations and Design at the cost of the buyer. On inspection if we deem it to be faulty we will replace the item and refund the cost of return postage back to the buyer. 

We do not offer Change of mind Refund.

Personalised items can not be refunded. Original postage costs will not be refunded on any returns products. 

To be eligible for a return, your item must be unused and in the same condition that you received it.  
Buyers are responsible for paying return shipping costs.  
If you have put in the incorrect address it is the buyers responsibility to pay for shipping redirection.

Sale or Clearance items cannot be refunded.

Partial refunds will not be returned if you have forgotten to use a discount code.

Replacement or Exchanges are only available on damaged or defective items - in this case the same item will be sent out.